Q6: What kind of packaging does the jewelry come in? Is it suitable for gifting or resale?
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A: Retail orders come beautifully packaged in our signature Sevenstone Jewelry gift boxes, ready for gifting. For wholesale orders, items are packed in individual protective poly-bags to save on shipping weight and prevent scratching. However, wholesale members can purchase our branded gift packaging in bulk at cost price if needed.
Q7: My package says "Delivered" but I haven't received it. What should I do?
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A: Don't worry! Often, couriers mark packages as delivered 1–2 business days before the actual delivery. We recommend checking with your neighbors, building manager, or your local post office first. If it still hasn't turned up after 3 business days, please message us here or email [Your Email Address] with your order number, and we will open a claim with the carrier.