General & Sourcing
Q: Are you the actual manufacturer of your products?
A: Yes, we are a source factory based in Zhejiang, China. We specialize in natural gemstone and crystal jewelry. By adopting a "Factory Direct" model, we cut out the middlemen to connect you directly with the source. This ensures you get authentic, high-quality products at the most competitive wholesale prices.
A: Yes, we are a source factory based in Zhejiang, China. We specialize in natural gemstone and crystal jewelry. By adopting a "Factory Direct" model, we cut out the middlemen to connect you directly with the source. This ensures you get authentic, high-quality products at the most competitive wholesale prices.
Q: What types of products do you offer?
A: We offer a wide range of natural stone and crystal products. Our catalog includes:
A: We offer a wide range of natural stone and crystal products. Our catalog includes:
- Jewelry: Bracelets, necklaces, earrings, rings, and anklets (featuring Chakra, Zodiac, and Geometric designs).
- DIY Supplies: Loose beads, pendants, spacers, and cords.
- Healing & Home: Crystal ornaments (like Angels and Animal Totems) and meditation tools (such as Pendulums and Worry Stones).
📦 Orders & Customization
Q: What is your Minimum Order Quantity (MOQ)? Do you allow mixed orders?
A: We support flexible wholesale options! We allow mixed orders, and our MOQ per design is very low (often just a few pieces), making it easy for you to test the market. For most in-stock items, there are no strict total quantity limits.
A: We support flexible wholesale options! We allow mixed orders, and our MOQ per design is very low (often just a few pieces), making it easy for you to test the market. For most in-stock items, there are no strict total quantity limits.
Q: Do you offer OEM or ODM services (Custom Branding)?
A: Absolutely. We welcome OEM and ODM orders. Whether you need custom jewelry designs, specific weaving techniques, or branded packaging with your logo, our team is here to help bring your brand vision to life.
A: Absolutely. We welcome OEM and ODM orders. Whether you need custom jewelry designs, specific weaving techniques, or branded packaging with your logo, our team is here to help bring your brand vision to life.
Q: Do you offer bulk discounts?
A: Yes, we offer tiered discounts for wholesale customers. The more you purchase, the more you save (e.g., 35% OFF for 12+ items, and up to 40% OFF for orders over 600 items). Don't forget to sign up for our newsletter or follow us to grab extra coupons like
A: Yes, we offer tiered discounts for wholesale customers. The more you purchase, the more you save (e.g., 35% OFF for 12+ items, and up to 40% OFF for orders over 600 items). Don't forget to sign up for our newsletter or follow us to grab extra coupons like
WELCOME-DISCOUNT!
🚚 Shipping & Support
Q: How long does shipping usually take?
A: We ship worldwide! Orders are typically processed within 1-3 business days. International shipping generally takes between 7 to 20 business days, depending on your location. A tracking number will be provided so you can follow your package every step of the way.
A: We ship worldwide! Orders are typically processed within 1-3 business days. International shipping generally takes between 7 to 20 business days, depending on your location. A tracking number will be provided so you can follow your package every step of the way.
Q: What if my items arrive damaged or are incorrect?
A: We take great care in quality control, but if any issues arise, please don't worry. Simply contact us with photos or videos of the problem shortly after receiving your order. We will promptly arrange a replacement or a refund to ensure your satisfaction.
A: We take great care in quality control, but if any issues arise, please don't worry. Simply contact us with photos or videos of the problem shortly after receiving your order. We will promptly arrange a replacement or a refund to ensure your satisfaction.