Q7: Can I change or cancel my order after it has been placed?
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A: We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within 2 hours of placing it. Once an order has been shipped, we unfortunately cannot modify or cancel it.
Q8: How long will it take for my order to arrive?
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A:
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Processing Time: 1–3 business days.
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Standard Shipping: 7–15 business days depending on your location.
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Express Shipping (DHL/FedEx/UPS): 3–7 business days worldwide. (Note: Wholesale bulk orders are always upgraded to priority express shipping).
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Q9: My tracking number shows no updates. What should I do?
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A: Tracking information can sometimes take 24–48 hours to update after the package leaves our warehouse. If your tracking status hasn’t updated for more than 7 business days, please reach out to us at [Your Email Address], and we will investigate it immediately.