Q12: What is your return policy?
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A: We offer a 30-day return policy for retail orders. If you are not completely satisfied with your purchase, you can return unworn jewelry in its original packaging within 30 days of delivery for a refund or exchange. (Note: Return shipping costs are covered by the buyer unless the item arrived damaged).
Q13: What should I do if I receive a damaged or incorrect item?
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A: We apologize for the inconvenience! Please take a photo or a short video of the damaged/incorrect item and email it to us at [Your Email Address] within 48 hours of delivery. We will arrange a free replacement or a full refund immediately.
Q14: Do you accept returns on wholesale bulk orders?
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A: To ensure quality and consistency, all wholesale transactions are final. However, if any item in your bulk order exhibits a manufacturing defect, we will issue a replacement or store credit upon receiving photographic proof within 7 days of delivery.